- ALFISTIS, WE’RE HERE FOR YOU
- FREQUENTLY ASKED QUESTIONS
ALFISTIS, WE’RE HERE FOR YOU
FREQUENTLY ASKED QUESTIONS
ARE ALL RETAILERS CLOSED?
Yes, we’ve temporarily closed most of our retailers during this time, but some remain open remotely. Please contact us on 01753-202-273 if you wish to be put in touch with your nearest open retailer.
CAN I STILL BOOK A TEST DRIVE?
The health and safety of our customers and employees is our top priority right now, which means that we’re following the government’s advice on social distancing and not booking any current test drives. You may, however, be able to organise a video call or future appointment with your nearest open retailer. If you’d like to do so, please contact us on 01753-202-273.
CAN I GET MY CAR DELIVERED TO MY HOME?
Car delivery is an option for selected retailers only. Please contact your retailer to discuss options or call us on 01753-202-273.
SHOULD I EXPECT A DELAY IN GETTING MY CAR?
There might be a delay in getting your car to you and we sincerely apologise for any inconvenience caused. Your retailer will be in touch with updates.
CAN I TAKE MY CAR IN FOR A SERVICE?
A number of our retailers are still open for essential repairs, but we hope you’ll understand that they may have to prioritise frontline key workers. Please bear in mind that according to the Government’s advice, routine servicing is not considered essential repair. Feel free to call your local retailer and they will advise further.
WOULD I LOSE MY WARRANTY IF I DON’T SERVICE MY CAR ON TIME?
Please use the Alfa Romeo online booking facility to make a booking for a future time that’s suitable. If this isn’t possible, we recommend that you contact our Customer Services Centre on 00800 2532 0000 and register your concern with them. A case number will be provided which can be referred to once the workshop reopens, at which point you’ll be able to take your vehicle to them to have the service carried out. You should ensure that you have your car serviced as soon as it is possible once this crisis has passed or as soon as it is safe and appropriate to do so.
I HAVE AN ISSUE WITH MY VEHICLE AND MY WARRANTY IS ABOUT TO EXPIRE. WHAT SHOULD I DO?
Please contact your local retailer, who will be able to help. If the retailer is closed then please use the Alfa Romeo online booking facility to make a booking for a future time that is suitable. If this isn’t possible, please contact our Customer Services Centre on 00800 2532 0000 and register your concern with them.
I HAVE A MOPAR MVP SERVICE PLAN AND THE SERVICE IS DUE ON MY CAR. WHAT SHOULD DO?
We’d advise you to contact your local retailer, who will be able to help. If the retailer is closed then please use the Alfa Romeo online booking facility to make a booking for a future time that is suitable. If this isn’t possible, please contact our Customer Services Centre on 00800 2532 0000 and register your concern with them.
MY CAR IS AT A RETAILER WHICH IS NOW CLOSED. CAN I TAKE IT BACK?
Please contact Alfa Romeo Customer Service on 00800 2532 0000. They will be able to assist you further.
MY CAR IS ON FINANCE, WHAT HAPPENS IF I LOSE MY INCOME?
We understand that for many of you, this could be a difficult time financially. Rest assured that if your income has been affected by the disruption from coronavirus, we have a number of options to help you out, including payment deferrals. If you need support at this time, please contact:
- For FCA Automotive Services customers: firstname.lastname@example.org
- For Leasys customers: please call our Collections Team on 03445 614 611 followed by option 1 /option 1 or email email@example.com
WHAT ARE MY FINAL PAYMENT OPTIONS ON PCP?
Keep the vehicle
If you wish to keep the vehicle you can simply make the final payment. Just e-mail firstname.lastname@example.org
and we will let you know the ways to pay.
Refinance the final payment
If you wish to keep the vehicle and refinance the final payment, please email email@example.com and we will be in touch to let you know the options available to you. You may wish to consider this in the short term if you really want to look at a new vehicle and can't do this right now.